Client Loyalty and Satisfaction Survey

At A P Robinson & Co our commitment is to provide you with valuable services of the highest quality, in a manner that meets or exceeds your expectations.

To help us fulfil our commitment to you, we invite you to evaluate our performance and services by completing this brief survey. Please be honest. Your comments are important to us and will be sincerely appreciated as we strive to continuously improve our services.

All returns will be placed in a prize draw to win a bottle of champagne.

Client Satisfaction Survey
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
The overall quality of A P Robinson & Co’s work consistently meets or exceeds my expectations
When I contact the A P Robinson & Co office, I am treated in a prompt, professional and courteous manner
A P Robinson & Co regularly completes assignments on or ahead of schedule
Members of A P Robinson & Co return my phone calls or email messages in a timely manner
A P Robinson & Co effectively manages my expectations during the engagement
A P Robinson & Co initiates and maintains an appropriate level of contact with me
I am satisfied with the format of my accounts, tax returns, and other reports
Client Loyalty Survey
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
The value of A P Robinson & Co’s work consistently meets or exceeds our investment with you
I am satisfied with the advice, recommendations and suggestions that I’ve received during the previous 12 months
A P Robinson & Co understands the key issues that surround my business and industry, and has the specific expertise to serve my organisation effectively
A P Robinson & Co routinely offers advice and suggestions for improving my business and financial position
I see A P Robinson & Co as partners in the overall success of my business
My involvement with A P Robinson & Co has had a positive effect on my business
What do you like best about working with A P Robinson & Co?
What can A P Robinson & Co do to improve or increase the level of service that we are currently providing?
How likely is it that you would recommend A P Robinson & Co to a friend or colleague?
The survey closes on January 25th 2009 and the 3 winners will be selected at random and contacted personally.




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Please contact us if you need further advice, have any questions about our services, would like a free consultation or a fixed fee quote.

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